Terms of Service
Effective date: 21 August 2026
These Terms of Service (the Agreement) govern access to and use of Planymatic (the Service) provided by the Provider identified below. By creating an account, clicking a box indicating acceptance, or otherwise accessing or using the Service, the individual doing so (you) accepts this Agreement on behalf of the Customer.
If you do not agree, or if you do not have authority to bind the Customer, you must not accept this Agreement and you may not use the Service.
1. The Provider
The Service is provided by:
- Name: Michal Strnad, a self-employed person (OSVČ) registered in the Czech Republic (the Provider)
- Registered office: Zlatnická 82, Zlatníky-Hodkovice, 252 41, Czech Republic
- Business ID (IČO): 07662491
- VAT ID (DIČ): CZ0002170399
- Competent trade licensing authority under Section 71(2) of Act No. 455/1991 Coll., the Trade Licensing Act: Municipal Office of Černošice (Městský úřad Černošice)
- Email: contact@planymatic.com
The Service is made available at www.planymatic.com, app.planymatic.com, and related API endpoints.
2. The Agreement
2.1 Customer
Customer means the company, other legal entity, or self-employed / professional person that is receiving the Service for business or professional purposes. If you create an account or accept this Agreement, you represent and warrant that:
- you have full legal capacity to enter into this Agreement;
- you have authority to bind the Customer; and
- you are using the Service for the Customer’s internal business or professional purposes.
2.2 Not for consumers
The Service is offered only to businesses and professionals. The Service is not provided to consumers within the meaning of Section 419 of Act No. 89/2012 Coll., the Civil Code (or equivalent consumer laws of other countries).
If you are a consumer, you must not create an account or use the Service. By accepting this Agreement you confirm that you are not a consumer and that you are acting in the course of your business, trade, or profession.
Because the Service is not offered to consumers, consumer-protection rules that apply only to consumer contracts (including the 14-day withdrawal right for distance contracts) do not apply.
2.3 Order of documents
This Agreement, together with any ordering screen, paid-plan terms, or other document that expressly references it (an Order), is the entire agreement for the Service. If an Order conflicts with this Agreement on fees, plan limits, or subscription period, the Order controls for those commercial terms only.
3. Eligibility
You may use the Service only if:
- you are at least 18 years old;
- you can form a binding contract for the Customer;
- your use is lawful in your jurisdiction; and
- you are not prohibited from using the Service under applicable export-control, sanctions, or similar laws (including those of the Czech Republic, the European Union, the United Kingdom, and the United States).
The Provider does not knowingly provide the Service to persons under 18. If the Provider learns that an account belongs to a person under 18, the Provider may delete the account and related data.
4. The Service
4.1 Description
Planymatic is a cloud software tool for planning work, estimating time complexity, and scheduling against team or individual capacity. The Service may include teams, work items, descriptions, comments, schedules, time budgets, estimates, simulations, and similar features, as well as documentation and help materials (Provider Content).
You will not receive the source code or a copy of the software that underlies the Service.
4.2 Licence to use the Service
Subject to this Agreement, the Provider grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right for the Customer and its Users to access and use the Service during the term, solely for the Customer’s internal business or professional purposes.
There are no implied licences. Rights not expressly granted are reserved by the Provider.
4.3 Estimates, simulations, and schedules
Any estimates, simulations, projected dates, capacity calculations, recommended next work items, or similar outputs are informational only. They are not professional project-management, legal, financial, or other advice, and they are not a warranty, promise, or guarantee of actual delivery dates, cost, effort, quality, or outcomes.
The Customer remains solely responsible for its project decisions, commitments to third parties, and staffing.
4.4 Permissions and team settings
The Service lets Users grant access and set permissions within a team (the Permissions). The Customer is solely responsible for choosing Users, setting and reviewing Permissions, and deciding who may invite others, view content, or change settings.
The Provider has no obligation to manage Permissions and no liability for Permissions set by the Customer or its Users, or for what Users do with access they were given.
4.5 Changes to the Service
The Service is an online product. The Provider may change, add, or remove features, provided that the Provider will not remove the core planning and estimation functionality of a paid plan during a prepaid subscription period except as stated in an Order or required by law. The Provider may change or discontinue free features at any time as described in Section 10 and Section 11.
5. Accounts, teams, and Users
5.1 Accounts
To use the Service, an individual must create an account with accurate information and keep credentials confidential. The Customer must ensure that each User uses their own account and does not share passwords.
5.2 Users
Users are individuals the Customer authorises to use the Service for the Customer, including team owners, team members, and people invited by email. Invited members who create their own accounts also accept this Agreement for themselves as Users and, if they use the Service for their own business, as Customer for that use.
The account holder who creates a team is the Customer for that team unless the parties agree otherwise in writing. People who join a team as members are Users of that Customer’s team.
5.3 Customer responsibility for Users
The Customer is responsible for all activity on its Users’ accounts, unless that activity is caused by a third-party attacker who accessed the account by exploiting a vulnerability in the Service itself (and not by phishing, shared passwords, malware on the User’s device, or similar Customer-side failures).
The Customer must ensure that Users are aware of and comply with this Agreement. The Customer is responsible for a User’s breach.
5.4 Invitations and personal data of invitees
If the Customer invites a person by email or adds a member, the Customer represents that it has a lawful basis to provide that person’s name and email address to the Provider for the invitation and for operating the team.
6. Provider intellectual property
The Provider owns the Service, software, Provider Content, documentation, Planymatic name and branding, and all related technology, including updates, modifications, and derivative works (Provider Materials).
The Provider retains all copyright, trademark, trade secret, and other intellectual property rights in the Provider Materials. This Agreement does not transfer ownership of the Provider Materials to the Customer.
If the Customer or a User gives suggestions or other feedback about the Service (Feedback), the Provider may use that Feedback without restriction or obligation, except that the Provider will not identify the Customer as the source of the Feedback without consent. Feedback does not include Customer Content.
7. Customer content
7.1 Ownership
Customer Content means work items, descriptions, comments, schedules, time budgets, files, and other material that the Customer or its Users submit to the Service.
As between the parties, the Customer owns Customer Content. The Provider does not claim ownership of it.
7.2 Licence to operate the Service
The Customer grants the Provider and its subprocessors a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display, and otherwise use Customer Content only as needed to:
- provide, maintain, secure, and support the Service for the Customer and its Users;
- prevent or address security, abuse, or technical issues;
- comply with law; and
- as otherwise expressly permitted in writing by the Customer.
This licence ends when Customer Content is deleted from the Service, except for reasonable residual copies in backups that are overwritten in the ordinary cycle, and except where retention is required by law.
7.3 Customer warranties
The Customer represents and warrants that it has all rights needed to submit Customer Content and to grant the licence above, and that Customer Content and its use in the Service will not violate law or third-party rights.
The Customer is solely responsible for Customer Content, including its accuracy, legality, and backup.
8. Restrictions
The Customer will not, and will not allow Users or others to:
- copy, modify, or create derivative works of the Service except as the Service itself allows;
- reverse engineer, decompile, or attempt to discover source code, non-public APIs, or underlying ideas of the Service, except to the extent this restriction is prohibited by mandatory law;
- sell, rent, lease, sublicense, or otherwise make the Service available to anyone other than the Customer’s Users;
- remove proprietary notices or Planymatic branding;
- use the Service in violation of law;
- attempt unauthorised access to the Service, interfere with it, or introduce malware, or conduct denial-of-service or similar attacks;
- use the Service to build a competing product, or to probe, scan, or test the vulnerability of the Service without the Provider’s prior written consent;
- upload unlawful, infringing, or harmful content, or content that exploits children;
- use the Service in a way that, in the Provider’s reasonable judgment, threatens the security, integrity, or availability of the Service or harms others.
The Provider may suspend access (in whole or in part) if the Customer or a User violates this Section or if suspension is needed to protect the Service or other customers. Where reasonably practicable, the Provider will notify the Customer and limit the suspension to the accounts involved.
The Provider may remove or disable access to content that, in the Provider’s reasonable judgment, is unlawful or violates this Agreement.
9. Third-party services
The Service is hosted on third-party infrastructure and may send email and other communications through third-party providers. Current subprocessors include Google Cloud (application hosting, storage, content delivery, and related infrastructure), PlanetScale (database hosting on Google Cloud in the same europe-west1 datacentre), and Brevo (transactional and, when sent, marketing email). The Provider may change subprocessors.
The Service may later interoperate with optional third-party applications the Customer chooses to use. Those applications are not controlled by the Provider. The Customer’s use of them is governed by the third party’s terms. The Provider is not liable for third-party applications or for failures of third-party hosting, email, or network providers, except to the extent such failure is caused by the Provider’s wilful misconduct or gross negligence.
10. Fees
10.1 Current free access
The Service is currently provided free of charge. There is no subscription fee unless and until the Customer agrees to a paid Order.
10.2 Future paid plans
The Provider may introduce paid plans, change prices, or limit features of free access. The Provider will give at least 30 days’ notice before charging for a feature that was free, or before discontinuing free access, by email to the account email and/or through the Service.
The Customer is not obliged to buy a paid plan. If the Customer does not agree to new fees, the Customer’s remedy is to stop using the Service and delete its account before charges begin.
If the Customer purchases a paid plan, payment terms, plan limits, and the subscription period will be stated on the Order. Fees are non-cancellable and non-refundable except as required by mandatory law or as expressly stated in the Order.
10.3 Taxes
Fees are exclusive of taxes. The Customer is responsible for all applicable taxes, duties, and similar charges, other than taxes on the Provider’s income. Where the Provider is required by law to collect VAT or a similar tax, it will be added. For eligible business-to-business supplies in the EU, reverse charge may apply if the Customer provides a valid VAT identification number.
The 14-day consumer withdrawal right does not apply (see Section 2.2).
10.4 Non-payment
If a paid Customer fails to pay amounts due, the Provider may suspend the Service until the amounts are paid, after notice where reasonably practicable.
11. Term, suspension, and termination
11.1 Term
This Agreement starts when the Customer first accepts it (or first uses the Service) and continues until terminated.
11.2 Termination by either party
Either party may terminate this Agreement at any time by notice (the Customer may delete its account; the Provider may email the account email). The Provider may terminate free access at any time, with notice where reasonably practicable.
Either party may terminate immediately if the other party materially breaches this Agreement and does not cure the breach within 30 days after notice (or immediately if the breach cannot reasonably be cured).
11.3 Suspension and discontinuation
The Provider may suspend or restrict the Service for maintenance, security, legal compliance, or as described in Section 8. The Provider may discontinue the Service in whole or in part. For discontinuation of the Service as a whole, the Provider will give at least 30 days’ notice where reasonably practicable.
11.4 Inactive free accounts
If a free account is unused for 12 months or more, the Provider may delete the account and Customer Content after notice to the account email, unless the Customer responds and resumes use.
11.5 Effect of termination
On termination, the right to use the Service ends. The Customer is responsible for exporting Customer Content before termination.
Upon the Customer’s request after termination, or after the Customer deletes its account, the Provider will delete or anonymise Customer Content within 30 days, except where the Provider must retain data by law (for example tax or accounting records of paid transactions) or in residual backups overwritten in the ordinary cycle.
Sections that by their nature should survive (including Provider intellectual property, fees owed, confidentiality, disclaimers, limitation of liability, indemnification, data, assignment, and governing law) survive termination.
12. Security and data incidents
12.1 Security measures
The Provider will use commercially reasonable administrative, technical, and organisational measures to protect Customer Content and account data. The Provider does not warrant that the Service is invulnerable or that unauthorised access, disclosure, alteration, or loss of data (a data incident) cannot occur.
12.2 Customer security obligations
The Customer is responsible for:
- the security of its devices, networks, and credentials;
- choosing who has access and reviewing Permissions;
- maintaining its own backups of Customer Content if loss of data would harm the Customer; and
- promptly notifying the Provider at contact@planymatic.com of suspected unauthorised access.
12.3 No guarantee; allocation of risk
To the maximum extent permitted by applicable law, the Provider is not liable for unauthorised access, data leaks, loss or corruption of data, or similar incidents, except to the extent caused by the Provider’s wilful misconduct or gross negligence. Any remaining contractual liability is subject to Section 14.
This Section does not limit duties that cannot be limited by contract, including applicable data-protection laws (see Section 12.5).
12.4 Roles under data-protection law
For account data the Provider collects to operate accounts (for example name, email, and authentication data), the Provider is typically a controller. For Customer Content that includes personal data of the Customer’s Users or others (for example member names, emails, and comments), the Customer is typically the controller and the Provider is typically a processor, acting on the Customer’s instructions as set out in this Agreement and the Privacy Policy.
A separate data processing agreement may be published later and, once published, will form part of this Agreement for processor activities.
12.5 Privacy Policy
Personal data is also described in the Privacy Policy. If this Agreement and the Privacy Policy conflict on data-protection disclosures, the Privacy Policy controls for those disclosures. GDPR and other data-protection obligations of the Provider cannot be waived by this Agreement.
13. Disclaimers
To the maximum extent permitted by applicable law, the Service and all related materials are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement.
The Provider does not warrant that the Service will be uninterrupted, timely, secure, error-free, or free of harmful components, or that estimates or simulations will be accurate or complete. There is no service-level agreement and no guaranteed uptime.
Some jurisdictions do not allow certain disclaimers. In that case, the disclaimer applies to the fullest extent permitted.
14. Limitation of liability
14.1 Mandatory Czech law
Nothing in this Agreement limits or excludes liability that cannot be limited or excluded under Czech law, including liability for injury to natural rights of an individual (life, health, or similar), or for damage caused intentionally or by gross negligence.
14.2 Excluded damages
Subject to Section 14.1, to the maximum extent permitted by applicable law, neither party is liable for:
- indirect, incidental, special, punitive, or consequential damages;
- lost profits, revenue, business, or goodwill;
- loss, corruption, unavailability, or unauthorised disclosure of data;
- cost of substitute services;
- damages arising from interruption, delay, or inability to use the Service; or
- damages arising from security incidents or third-party hosting failures,
whether in contract, tort, or otherwise, even if the party was advised of the possibility of such damages.
14.3 Cap
Subject to Section 14.1, the Provider’s aggregate liability arising out of or related to this Agreement is limited to the fees paid by the Customer to the Provider for the Service in the 12 months immediately before the claim. If no fees were paid (including while the Service is free), that amount is zero.
14.4 Carve-outs from the cap and exclusions
Sections 14.2 and 14.3 do not apply to:
- the Customer’s breach of Section 8 (Restrictions);
- the Customer’s obligations under Section 15 (Indemnification); or
- liability that cannot be limited under Section 14.1.
14.5 Basis of the bargain
The Customer acknowledges that the Service is currently free (and that paid fees, if any, reflect this allocation of risk). The limitations in this Section are an essential basis of the bargain.
15. Indemnification
The Customer will defend, indemnify, and hold harmless the Provider from and against any third-party claim, damages, losses, and reasonable costs (including reasonable legal fees) arising from:
- Customer Content;
- the Customer’s or a User’s use of the Service in breach of this Agreement or law;
- a User’s acts or omissions; or
- invitation or processing of personal data that the Customer provides (including invitee emails).
The Provider will give prompt notice of the claim (delay only excuses the Customer to the extent the Customer is materially prejudiced), reasonably cooperate at the Customer’s expense, and allow the Customer to control the defence and settlement, provided the settlement does not impose an obligation on the Provider or admit fault by the Provider without the Provider’s prior written consent.
The Provider does not provide an intellectual-property indemnity to the Customer.
16. Confidentiality
Each party (Receiving Party) may receive non-public information of the other (Disclosing Party) that a reasonable person would understand to be confidential (Confidential Information). The Provider’s Confidential Information includes non-public features and performance of the Service. The Customer’s Confidential Information includes Customer Content and account information.
The Receiving Party will protect Confidential Information with at least reasonable care, use it only to perform this Agreement, and disclose it only to personnel and subprocessors who need it for that purpose and are bound by confidentiality obligations at least as protective as this Section.
Confidential Information does not include information that is public without breach, already known without duty of confidence, received from a third party without duty of confidence, or independently developed without use of the Disclosing Party’s Confidential Information.
The Receiving Party may disclose Confidential Information if required by law, after giving prior notice to the Disclosing Party if legally permitted.
17. Changes to this Agreement
The Provider may change this Agreement by posting the updated terms at https://www.planymatic.com/terms/ and giving at least 30 days’ notice by email to the account email and/or through the Service.
If the Customer does not agree to the updated terms, the Customer must stop using the Service and may terminate under Section 11 before the changes take effect. Continued use after the effective date is acceptance of the updated terms.
Changes required by law may take effect on shorter notice.
Updating the Provider’s identification (name, IČO, VAT ID, address, or legal form) after an assignment under Section 18 is an identification update, not a change that requires a new bargain.
18. Assignment and change of Provider
The Customer may not assign or transfer this Agreement without the Provider’s prior written consent.
The Provider may assign or transfer this Agreement without the Customer’s consent, with notice to the account email, to:
- a company formed to operate the Service, including a Czech limited-liability company (s.r.o.);
- a buyer or successor in a merger, sale of assets, or transfer or contribution of the business as a going concern; or
- an affiliate.
Accounts, Customer Content, and this Agreement continue with the successor. The successor becomes the Provider. The Provider will update the identification in Section 1 accordingly.
Any other purported assignment is void. This Agreement binds and benefits permitted successors and assigns.
19. Governing law and venue
This Agreement and any dispute arising out of or related to it, including its formation and validity, are governed by the laws of the Czech Republic, excluding conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
The ordinary courts of the Czech Republic have exclusive jurisdiction. The court with local jurisdiction is the court for the Provider’s registered office (currently the District Court Prague-West / Okresní soud Praha-západ).
Each party consents to that jurisdiction and venue. This choice of court is made as between businesses.
20. General
Independent contractors. The parties are independent contractors. This Agreement does not create a partnership, agency, or employment relationship.
No third-party beneficiaries. A person who is not a party may not enforce this Agreement.
Notices. Notices to the Provider must be sent to contact@planymatic.com. Notices to the Customer may be sent to the account email or provided through the Service. Email notices are deemed given on the next business day in the Czech Republic after sending; in-app notices are deemed given when made available.
Marketing communications. The Customer agrees that the Provider may use the name and email address associated with the account to send news, product updates, offers, and other marketing about the Service and related products. This is in addition to transactional messages (for example verification, password reset, invitations, and contract notices). The Customer may opt out of marketing emails at any time by using the unsubscribe link in those emails or by writing to contact@planymatic.com. Opting out of marketing does not affect transactional messages or this Agreement.
Severability. If a provision is held unenforceable, it will be modified to the minimum extent needed to make it enforceable, and the rest of this Agreement remains in effect. If a limitation of liability is held too broad, it will be enforced to the maximum extent permitted by law.
Waiver. A failure to enforce a provision is not a waiver. A waiver must be in writing.
Force majeure. The Provider is not liable for delay or failure caused by events beyond its reasonable control, including failures of third-party hosting, connectivity, or utility providers, strikes (other than the Provider’s own personnel), fire, flood, war, terrorism, epidemic, or governmental action.
Entire agreement. This Agreement and any Order are the entire agreement and supersede prior discussions relating to the Service.
Language. This Agreement is in English, which is the controlling language.
Contact. Questions about this Agreement: contact@planymatic.com.